Questions, answered.

Pricing depends on scope, duration and complexity. Most cases get a fixed-fee proposal after a free, confidential consultation. We never start work without a written agreement on deliverables and budget.

Yes, provided the agency holds the appropriate trade license and operates within Czech and EU law (including GDPR). Exero Group s.r.o. (IČO 09022104) is a licensed private detective agency and every engagement is structured around a documented lawful basis.

Absolutely. Every engagement runs under a written confidentiality agreement. Reports are delivered via encrypted channels and case data is segregated, access-controlled, and retained only as long as legally required.

Evidence collected by unlicensed operators is often inadmissible in court, can violate GDPR, and may expose you to civil or criminal liability. Always verify the trade license (IČO) and insurance status before engaging an investigator.

Surveillance and activity checks can resolve in days. Corporate investigations and due diligence typically run 1-4 weeks. Complex multi-jurisdiction matters may take longer, we always provide an indicative timeline up front.

Lawfully collected, properly documented evidence can be used in proceedings, but whether it is admitted is decided by the court. We structure investigations with that in mind from day one: chain of custody, signed witness statements, time-stamped media and clear written reports.

Yes. From our base in Prague we take on matters elsewhere in the European Union where needed, under EU law and GDPR. Typical examples are cross-border asset tracing, due diligence or surveillance within EU member states.

Insurance claims investigation and compliance services are provided through Exero Claims, a division of Exero Group s.r.o., at exeroclaims.cz. Exero Group itself focuses on private, corporate and legal-support investigations.